We keep using the phrase Service Design all over this site. . . but what does it mean?
Service Design uses design methods and processes to create services that better meet peoples’ needs. Instead of focusing on products and buildings, service design focuses on the services that define peoples’ experiences. This ranges from basic mundane activities (renewing your passport, dealing with your electricity bill) to life-changing (getting access to the healthcare you need, or knowing how to search for a job).
We believe that although the world doesn’t really need a constant stream of new things (The Story of Stuff illustrates this well), but we do need transportation systems, food systems, money systems, healthcare systems, and educational systems that help people live better lives.
Want a little more info? Try these resources:
What is Service Design?
- Service Design on Wikipedia
- “This is Service Design Thinking” 2 minute video
- 2 Minute Guide to Service Design – by Engine Service Design, London(PDF)
Service Design Associations
Tools for doing Service Design